Pre-Order Event FAQ
Due to the current climate of consistent delays due to COVID-19, we planned on switching to a made-to-order to an in-stock system, with pre-made items ready to ship. However, with the restock that occurred on 7/17, we were then spammed with messages and emails asking about pre-orders. Due to high demand, we will use a pre-order system for the foreseeable future. To keep this running as smoothly as possible, please read below before purchasing.
Important information about Virtual Crunchyroll Expo:
Due to prior commitments made before we went viral (twice!), we will continue to participate in Virtual Crunchyroll Expo. Stock levels will be similar to the levels we bring for a normal convention (around 6 of each candle and wax melt, though typically we bring a much smaller selection). With Otaku Scents going viral and the high demand for our product, we will be taking pre-orders for this event Friday, 9/4 - Sunday, 9/6. Expected ship date for the candles and wax melts (which are handmade) is expected around mid-late October. Prints and charms by Eggtartbunnny are ready to ship.
No rushed orders will be accepted. Please plan your order accordingly. If you plan on moving during that time frame, please put the new address. We will not rush orders for birthdays, special events, etc. due to us currently processing orders from the last Pre-Order Event.
Everything is sold out! How can I purchase something?
In between Pre-Order Events, we will have all of our products marked as "sold out". We like to keep the website open for viewing so people can contact us, create wishlists, share via social media, create accounts, and other various website interactions. When we plan on having another Pre-Order Event, we will announce the dates via social media and email newsletter. A few hours before the event, the website will be taken down for maintenance to add inventory, and once the time for the event to start comes around, we will make the website public again. Once the event ends, the website will be taken down for maintenance to remove remaining inventory numbers and to collect sold stock information. When all data is corrected and inventory is zeroed out, the website will be made public with all items marked "Sold Out" until the next event.
Next Pre-Order Event: October 3rd
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How much stock will there be?
We plan on having 50 of each candle and wax melt available for preorder purchase with a few exceptions. We will have 25 of each hand sanitizer available. Sample packs will be limited to 10 tea light versions and 10 wax melt versions due to the length of time it takes to make. Wax melters will still be TBA as we are working with vendors to try and get inventory, but this is not guaranteed due to COVID19 delays. Once items are sold out, that is it for the preorder event. We will not post more stock for purchase.
How long will it take to get my order?
For the October 3rd restock, ESTIMATED shipping time ranges between early-mid November. Delays due to COVID or other related delays may occur, but I will try my best to keep within this time frame.
Please keep in mind that I am one person making and shipping everything, and I do in fact need sleep and need to rest. Unfortunately I am not a robot nor a cyborg that can work hours on end. Personally, I do not want to die by Karoshi, and would like to live a long and healthy life.
I need this order for a birthday/special occasion. Can you help me?
For the October 3rd restock, I will not be able to make accommodations for special requests and rush orders. I ended up receiving a LOT this past restock which caused a bit of delay in the overall scheme of things.
We will not cancel orders due to the package not arriving on time for your special event. Please plan your order accordingly Paying for a faster shipping method (Overnight, 2 Day Air, etc.) only affects the method of shipping once it is shipped, and does not automatically speed up the processing time.
Can I pre-order before the Pre-Order event?:
No. The point of the pre-order event is to give everyone a fair shot to pre-order our products. I sold out of my in-stock inventory so quickly that this is the only way (for the foreseeable future) that I can give everyone access to my products by having a high quantity available for pre-order. Selling pre-orders before the pre-order event defeats the purpose of the event.
Other things to consider:
When you make a purchase, you will also be agreeing to our Pre-Order Terms and Conditions, which will be time stamped upon purchase. Any issues you may have will be in reference to these terms and conditions, along with our normal Terms and Conditions.