International Shipping FAQ

Can you ship to my country?

Yes, we ship worldwide (to almost every country!)! We have shipped to almost every continent, so we can't wait for you to get some of our great smelling scents. 

*Due to complications we have experienced in 2021, as of January 2022 we are now exclusively shipping international orders via UPS and DHL. Even though shipping is more expensive, we have had an extremely high success rate and majorly reduced shipping times compared to USPS*

These countries are restricted for all carriers shipping out of the U.S:

  • CU (Cuba)
  • IR (Iran)
  • KP (North Korea)
  • SL (Sierra Leone)
  • Palestinian Territories
  • South Sudan
  • Myanmar
  • Crimea Ukraine

    Shipping to the following countries is not normally available due to high risk of fraudulent orders and/or lost packages. Shipments to these countries can be made available upon the customer's request, but once the package is shipped, no refund will be given for lost or stolen packages.

    • CI (Cote d’Ivoire)
    • CD (Democratic Republic)
    • LR (Liberia)
    • LB (Lebanon)
    • SY (Sudan)
    • BY (Belarus)
    • IQ (Iraq)
    • ZW (Zimbabwe)
    • SY (Syria)

     

    How much does international shipping cost?

    Unfortunately we are unable to give a quote on international shipping, since it varies by country and region, and also depends on how heavy your total package is. Please be aware that shipping charges are imported into our system directly from UPS and DHL, and we do not make the prices. Yes, we know international shipping is expensive. No, we are unable to make it cheaper through magical means. Our candles are heavy and made of glass, and shipping rates are determined by weight.

    Also, as per our Terms and Conditions, the customer is responsible for any import taxes or fees that may occur. Orders will not be refunded if the customer refuses to pay import fees, taxes, and duties. We do not know if your particular country charges import fees and taxes, so please refer to your local post office for any information regarding this. Here are the HTS codes we use for exporting goods:

    3406.00 - Candles and wax melts
    3307.49 - Air freshener
    3401.30 - Hand sanitizer
    8213.00 - Wick trimmer
    8516.79 - Wax melter (electronic)
    7323.91 - Cast iron melter

    **Due to shipping restrictions, we are unable to ship perfume and cologne outside of the Continental U.S. Any orders outside of this area will have these select items refunded and will be contacted about their order.**

    Shipping is so expensive. Can I get a discount? U.S. customers get free shipping with a $45 purchase!

    While shipping rates are expensive, they are the lowest imported rates from UPS and DHL. HOWEVER, while we aren't able to provide free shipping, if your order is $45 or over AFTER discounts and BEFORE shipping costs, we can give a $12 discount on shipping, which is equivalent to the free shipping U.S. customers would get. While this isn't able to be set at checkout, please Contact Us with your order information, and if it meets the minimum purchase qualifications, we will refund $12 of your order for the reduced shipping cost.

    How long will international shipping take to reach me?

    Again, this varies by country and region. Sometimes the package will fly through customs and will be on your doorstep, other times it may be held at customs for inspection or held due to COVID19 overload (we have had a few packages recently that were held for weeks due to COVID19 delays). Please keep in mind that we cannot make the packages go faster, and once it leaves the US, we have no control over the package. Sometimes tracking for the package stops once it enters the receiving country, so if there is an issue as far as delivery, you would have to contact your local carrier.

    Can I return or exchange my order? Am I able to get a refund?

    To issue a refund, refunds must be requested before the order has been marked as shipped. Once orders have been shipped, the order is FINAL and cannot be cancelled. Orders will not be refunded if the customer refuses to pay import fees, taxes, and duties.

    Due to the length of time and delicate nature of the packages, we do not accept returns or exchanges on international orders.

    We will NOT give refunds once an item is shipped because the package is taking too long to arrive. In this climate with delayed shipping across the globe, you are purchasing at your own risk and acknowledge that it may take awhile to get to you.

    I think my order has been lost in the mail. What can I do?

    Keep in mind that international shipping takes A LONG TIME which we have no control over. In some cases, tracking stops once it enters the receiving country, may receive a new tracking number once it enters the receiving country, or may sit in customs for many weeks. We are unable to submit package search requests until 8-12 weeks after shipping out the order. After this time, if your package is still in transit, we can submit a package search request. Also keep in mind that depending on the country, normal transit times can take up to 6 months depending on the shipping method chosen.