International Shipping FAQ

Can you ship to my country?

Yes, we ship worldwide (to almost every country!)! We have shipped to almost every continent, so we can't wait for you to get some of our great smelling scents. 

However, there are some restrictions:

*As of September 10, 2021, USPS shipping service has been suspended for Australia and New Zealand. We will reinstate this shipping method once it has been removed from the suspension list. To ship to Australia or New Zealand, UPS International services, or DHL must be used.*

To find out if your country is on the Service Disruption list due to COVID19, here is a link! This list is updated daily, and once a country is taken off of this list, we will be able to ship to that country:

https://about.usps.com/newsroom/service-alerts/international/welcome.htm

These countries are restricted for all carriers shipping out of the U.S:

  • CU (Cuba)
  • IR (Iran)
  • KP (North Korea)
  • SL (Sierra Leone)
  • Palestinian Territories
  • South Sudan
  • Myanmar
  • Crimea Ukraine

USPS does not provide service from the U.S. to the following countries:

  • GH (Ghana)
  • KG (Kyrgyzstan)
  • KZ (Kazakhstan)
  • NG (Nigeria)

Shipping to the following countries is not normally available due to high risk of fraudulent orders and/or lost packages. Shipments to these countries can be made available upon the customer's request, but once the package is shipped, no refund will be given for lost or stolen packages.

  • CI (Cote d’Ivoire)
  • CD (Democratic Republic)
  • LR (Liberia)
  • LB (Lebanon)
  • SY (Sudan)
  • BY (Belarus)
  • IQ (Iraq)
  • ZW (Zimbabwe)
  • SY (Syria)

 


How much does international shipping cost?

Unfortunately we are unable to give a quote on international shipping, since it varies by country and region, and also depends on how heavy your total package is. Please be aware that shipping charges are imported into our system directly from USPS, UPS, and DHL, and we do not make the prices. Yes, we know international shipping is expensive. No, we are unable to make it cheaper through magical means. Our candles are heavy and made of glass, and shipping rates are determined by weight.

Also, as per our Terms and Conditions, the customer is responsible for any import taxes or fees that may occur. Orders will not be refunded if the customer refuses to pay import fees, taxes, and duties. We do not know if your particular country charges import fees and taxes, so please refer to your local post office for any information regarding this. Here are the HTS codes we use for exporting goods:

3406.00 - Candles and wax melts
3307.49 - Air freshener
3401.30 - Hand sanitizer
8213.00 - Wick trimmer
8516.79 - Wax melter (electronic)
7323.91 - Cast iron melter

How long will international shipping take to reach me?

Again, this varies by country and region. Sometimes the package will fly through customs and will be on your doorstep, other times it may be held at customs for inspection or held due to COVID19 overload (we have had a few packages recently that were held for weeks due to COVID19 delays). Please keep in mind that we cannot make the packages go faster, and once it leaves the US, we have no control over the package. Sometimes tracking for the package stops once it enters the receiving country, so if there is an issue as far as delivery, you would have to contact your local carrier.

Can I return or exchange my order? Am I able to get a refund?

To issue a refund, refunds must be requested before the order has been marked as shipped. Once orders have been shipped, the order is FINAL and cannot be cancelled. Orders will not be refunded if the customer refuses to pay import fees, taxes, and duties.

Due to the length of time and delicate nature of the packages, we do not accept returns or exchanges on international orders.

We will NOT give refunds once an item is shipped because the package is taking too long to arrive. In this climate with delayed shipping across the globe, you are purchasing at your own risk and acknowledge that it may take awhile to get to you.

I think my order has been lost in the mail. What can I do?

Keep in mind that international shipping takes A LONG TIME which we have no control over. In some cases, tracking stops once it enters the receiving country, may receive a new tracking number once it enters the receiving country, or may sit in customs for many weeks. We are unable to submit package search requests until 8-12 weeks after shipping out the order. After this time, if your package is still in transit, we can submit a package search request. Also keep in mind that depending on the country, normal transit times can take up to 6 months depending on the shipping method chosen.

If you need your order in a decent amount of time, we highly recommend shipping through DHL or UPS Expedited.